Refund policy

At Orphic Beauty, all sales are final.

Due to the nature of our cosmetic products, we do not accept returns or offer refunds for:

• Change of mind
• Personal preference
• Color or finish expectations
• Opened or used products

We will gladly replace or refund items that arrive:

• Damaged during transit
• Defective
• Incorrect due to our error

To request a replacement or refund for a damaged, defective, or incorrect item, please contact us within 7 days of delivery at customerservice@orphicdecor.info with :

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Claims submitted after this period may not be eligible.

If your claim is approved, we will provide a replacement or issue a refund at our discretion.